Patients have become more engaged than ever in their health care in the midst of the pandemic as their accountability for their own health has fueled increased patient engagement and ownership of the heath care they receive. Once the pandemic dissipates, Deloitte predicts that patients will continue to want this increased level of understanding and control over their health care experience. In order for healthcare organizations to maintain or even earn back patients, they will need to demonstrate an understanding of this new need for better transparency, reliability and quality of care delivery to drive patient satisfaction & overall consumer satisfaction with their organization. Read More Here