Understanding Your EHR Challenges
Whether your organization is planning a NextGen implementation, or looking to support and optimize NextGen utilization, BlueNovo has the application specific expertise to address your needs.
BlueNovo NextGen SMEs provide on-site and remote training solutions covering standardized workflows for new staff, content and module expansions and refresher needs. We recognize that training is not a one-time event and deploy innovative and on-going training approaches to bring staff up to speed.
Custom Template Development
Whether template needs originate from regulatory, grant, or clinic efficiency needs, BlueNovo has NextGen SMEs ready to engage in Joint Application Design (JAD) sessions to capture organizational business requirements and build to specifications.
Unresolved EHR support tickets can lead to decreased staff satisfaction and potential undetected patient safety issues. BlueNovo’s NextGen SMEs monitor and work Help Desk support tickets from first contact through resolution, interfacing with NextGen or 3rd party vendors as needed, while consistently producing better than industry average response times.
NextGen Application Hosting
Over the course of time, a number of organizations become frustrated by the high cost and frequency of replacing outdated servers/system infrastructure to operate their EHRs. With BlueNovo, an organization can completely remove this stressful and costly function by moving to the BlueNovo Cloud and turning this responsibility over to us. If your organization is currently reviewing options for EHR hosting, consider BlueNovo’s offsite hosting offerings to maximize uptime and reduce costs.
Patient Portal Implementation & Optimization
Sharing data and communicating with patients digitally outside of face-to-face office visits is effective and efficient. BlueNovo clinical and SME resources engage project teams in collaborative sessions to identify the most effective strategies for NextGen Patient Portal deployment or optimization within a given patient population.
BlueNovo offers Project Management services related to the implementation of additional NextGen modules, tools, or interfaces. Thorough testing and change control are our top priorities in leading the way to a Production release and completing interface work with 3rd party vendors.
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